The majority of our orders will arrive at your door just as you expected with no hassles whatsoever, but sometimes things can go wrong and at Tizzy Home and Giftware, we are here to get that sorted for you. This refund policy should cover most situations and will help you to figure out what is covered and how to get any problems sorted.
Our Refunds and Returns policy will first and foremost adhere to all applicable laws of New Zealand, we are fully committed to protecting your rights and fulfilling our obligations under the Consumer Guarantees Act.
Please be sure that you never return any item to the manufacturer, and be aware that we will always need proof of purchase to process returns, replacements and refunds.
Incorrect Item – I didn’t order that!
If for some reason the item you receive, is not what you ordered we’ll replace the item or provide a full refund, as long as the item is unopened/in unused condition. We will provide you with a return addressed courier ticket or bag at our cost.
Order hasn’t arrived
If your order has not arrived, the first thing to do is request a “track and trace" on your item. If the track and trace on your order shows that the item has not been delivered, we will start an investigation on your behalf.
Unfortunately if your order has been lost, damaged or stolen after being delivered to your property, neither Tizzy Home and Giftware or the courier service can refund or replace your items.
Damaged in Transit
If an item is damaged in transit, you will receive a full refund or replacement. At our discretion we will require that we either pick up the damaged item and its original packaging to verify the damage, or ask that you send photographs of the damaged item and packaging. Please ensure you retain the item’s original packaging and the packaging material used for your delivering your order.
If your item is faulty, doesn’t work or is not of a suitable quality please arrange with us to return the item for inspection. If we confirm that the item was in that state prior to departing our warehouse, or faulty from the beginning, we’ll repair or replace the item free of charge.
Change of Mind
We want you to be happy with your purchase, so if you change your mind about something you have already ordered, we’ll give you 30 days from delivery to decide whether it is right for you. If you find that you have changed your mind, you will need to return the item, in its original condition at your own cost. Once we have the returned item we will assess it and as long as everything checks out, you will receive account credit to choose another item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food or flowers cannot be returned, and you may not return Gift cards and some personal care items.
There are certain situations where only partial credits or refunds are granted, such as:
If the item is not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your return meets our conditions, and what remedy will be offered.
If that remedy is a refund a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe. We cannot refund to another payment method except in exceptional circumstances. You may however request store credit instead.
Late or missing Refunds
If you haven’t received a refund yet, check your bank account again.
If it is not showing contact your credit card company, it can take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: Tizzy Home and Giftware, C/o Taumarunui Mitre 10, 18 Taitua Street, Taumarunui Waikato, 3920.
If the return is at our own cost as laid about above, please wait for us to send you the courier ticket or bag. We will not refund your purchase of return shipping if you do not follow this process.
If you are returning at your own cost because you have changed your mind or haven’t met the criteria for a paid return, please consider using a track-able shipping service or purchase shipping insurance. We cannot and will not guarantee that we will receive your returned item.